AT&T Blames Computer Glitch for Billing Error

AT&T blames the billing on a computer glitch, but the state attorney general is looking deeper.

So far, agents at the public service commissions call center have logged 120 complaints. The public service commission is saying at least for now that it is not going to open an investigation.

"The company is saying that they will track this, they are able to track through their computers, that they will make whole all the customers who have seen these charges either in the form of credits or apparently refunds if they are not customers of AT&T.
That's what they have said so far."

The complaints that have come in so far are from no specific geographical area, they are from all across the state, and the charges are appearing on bills from all the state's local phone providers.

Attorney General Charlie Crist is urging people to check their bills and call his consumer hotline with complaints. Crist says he's just now getting up to speed on the issue, but he wants to make sure the charges weren't intentional.

“I'm not suggesting anything, all I'm suggesting is that we are taking a look at and doing everything that we can to make sure that if it is more than an accident that it is dealt with appropriately."

Calling your local phone company won't help. It will refer you to AT&T to have the charges credited or refunded.

The ttorney general's hotline is 1-866-9NO-SCAM.

Complaints can also be filed with the PSC by calling 1-800-342-3552, and if you find the charge on your bill, the AT&T number is 1-800-222-0300.