LCSO Explains 911 System Failure

By: Lanetra Bennett
February 27, 2014

Tallahassee, FL - The 911 system in Leon County went down Thursday morning for at least the second time this year.

The system was restored in under two hours.

Leon County Sheriff's officials say the last time the 911 system went down, which was just last month, it was caused manually. They say the system stopped working when they moved fiber optic lines.

Thursday, the Sheriff's Office says the 911 system went down around 6 a.m. for about an hour and 45 minutes.

Tallahassee resident Melissa White says, "It kind of upsets me because i just expect, if I'm in an emergency and I need help from 911, then I would want them to be able to answer automatically because I could be dying or something like that. it just doesn't settle with me right."

Major Mike Wood says a secondary system usually kicks in without disrupting service. However, Thursday, he says because the 911 server was down partially, the secondary server didn't recognize an outage. Therefore, it didn't kick in.

Tallahassee resident Chris Freeman says, "That's understandable. Once or twice is fine. But, you really got to work that out because it's safety issues."

Major Wood says 31 911 calls were missed during the outage. He says because the system was only partially malfunctioning, dispatchers were able to call 30 of the people back. He says one number did not have a carrier, therefore, it was unaccounted for. Major Wood says they made physical or phone contact with those 30 911 callers to make sure they were taken care of.

MAJ Wood says, "We're looking at a system upgrade immediately that should eliminate that problem. We're reviewing our process for monitoring the functionality of our system continuously. We don't find any outages or any failures remotely acceptable. This is a problem and we're addressing it very, very aggressively."

While they are working on keeping this from happening again, he says if there's ever a time you can't get through to 9-1-1, call the Consolidated Dispatch Agency at (850) 606-5800.

News Release: Leon County Sheriff's Office

Tallahassee, Fla. -- The Leon County 911 systems have been restored and are functioning properly at this time.

For all non-emergency first responder calls for service contact the Consolidated Dispatch Agency at (850) 606-5800.

For emergencies dial 911.

Tallahassee Police Department Tweet

The Tallahassee Police Department has reported in a tweet that 911 emergency systems in Leon County are now working properly.

WCTV will bring you more details as they are released. See TPD tweet below:

News Release: Leon County Sheriff's Office

The Leon County 911 systems are currently not functioning properly.

As a result, the Leon County Sheriff’s Office is advising anyone within Leon County who needs ANY first responder assistance to please contact the Consolidated Dispatch Agency at (850) 606-5800 for ALL EMERGENCY AND NON-EMERGENCY CALLS FOR SERVICE.

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