Major Outages Reported From Internet Service Provider

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A spokesperson for CenturyLink reports that service was restored to most customers by 1 pm yesterday, May 7th.

The issue is believed to have been with core routers in the CenturyLink system, which created problems for customers using some of the services..

Approximately one million customers may have been impacted.

By: Elizabeth Nickerson

May 7, 2013

Tallahassee, FL - Several people in Tallahassee probably feeling a little out-of-the-loop. Internet provider 'Century Link' had its service interrupted and down for several hours.

Clinton Byrd, a Tallahassee Financial Adviser gives assistance to investors about the stock market in real time, on-the-go, but now he has to be in his office for that.

"Forcing me to go back to the office," said Clinton Byrd, a Financial Adviser. "It is definitely a hardship right now hopefully they get it resolved pretty quickly."

The Century Link Internet outages have been a burden for 38 states, including Florida and Georgia. Locally, the Leon County School System is one of many having problems using the internet, and their Virtual school has seen an impact.

"We have a handful of classes that have had to be rescheduled," said Chris Petley, a Leon County Schools Spokesperson.

"Very frustrating," said Sharron Costello, a Century Link Customer. "My daughter takes school online and we couldn't get on, so I spent a long time checking everything."

Many residents instead have had to rely on wi-fi at coffee shops to get Internet access.

It just takes a lot more time to get stuff done when you can't just go online and click a button and do it," said a Century Link Customer.

Still no word on what caused the outage. Internet service has been restored in some areas.Century Link says it hopes to have everyone's Internet restored soon.

Local schools are now reporting that internet service is working again.

Outages were reported across Florida and in other states, as well.

WCTV will bring you more on the story tonight on Eyewitness News.

Leon County, FL - The Leon County School System is one of many customers in our area and around the nation reporting lack of service from Century Link.

CenturyLink is one of the nation's largest providers of high-speed internet, phone and television services.

A CenturyLink spokesperson confirmed that they are experiencing a "service disruption."
The company posted a Facebook message this morning telling customers to try their service again and that they're working to restore everyone's services as soon as possible.

A Leon County Schools spokesperson says they have had to cancel two virtual classes today because of no internet connection.

Internet Service Provider, 'CenturyLink' is reporting a multi-state outage.


CenturyLink ‏@CenturyLink 1h

CenturyLink is currently experiencing a service disruption. We are working to restore service and apologize for any inconvenience.

FB Post:

about an hour ago
CenturyLink is currently experiencing a disruption in service. We are working to restore service as soon as possible and apologize for any inconvenience this has caused. We will continue to work towards resolution until all issues are resolved.


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