After Christmas, Consumers Hit Local Stores to Return Gifts

By: Eyewitness News; Lanetra Bennett Email
By: Eyewitness News; Lanetra Bennett Email

December 26, 2011 6:10pm by Lanetra Bennett

Tallahassee, FL -- Whether you wanted it or not ... you got it...

But, you don't have to keep it.

Experts say shoppers will return billions of dollars in merchandise this holiday season.

One holiday survey says in-laws give the worst gifts. Next on the list -- spouses and significant others.

For the people who got those gifts that they may consider lousy ... or just wasn't "right" for them ... they didn't waste any time running to the return or exchange line at retail stores.

Tallahassee resident Kelly Conroy started her day off with a mission...

Taking back a pair of exercise pants she'd just gotten for Christmas.

"They were too short."

The National Retail Federation says starting December 26th, shoppers will return a record-high 46 billion dollars in holiday merchandise

Conroy says, The whole point of getting a gift is that it's a gift and you're not supposed to be asking for certain things or expecting something. But, since they're from my mom, she understood that they were too small and that we could take them back."

Customer Service lines in Tallahassee grew longer and longer as the day after Christmas went by.

Maureen Lockard, a Tallahassee Shopper, says "Did you have to return anything? No. We got all the right sizes."

Store managers say they were prepared for the post-Christmas rush of bargain hunting and gift returning.

Quinn Andrews, Target Assistant Store Manager, says, "I think it's all about the gifts that they sometimes receive. Sometimes they like it, sometimes more or less they don't. So, they come back in and retun them and hopefully leave out with the things that they do like."

To help make returning gifts a bit smoother, experts suggest that you know the store's return policy, bring your receipt, keep the package and parts in tact, and do it sooner than later.


December 26, 2011 -

Retail stores and shopping malls opened bright and early this morning and today is expected to be one of the busiest days for retailers.

That's because people will be cashing in their gift cards, taking advantage of post Christmas bargains, and of course returning gifts to the stores.

While many stores are having great deals on this day after Christmas one of the busiest parts of stores will probably be the customer service desks. Retailers are expecting a four percent increase in returns this year.

The National Retail Federation days starting today, shoppers will return a record-high 46 billion dollars in holiday merchandise. For those of you who do have items to bring back, experts say the number one tip is to know the seller's return policy. Other tips to help your trip back to body stores and malls a little smoother are: provide receipts to make sure you're reimbursed the correct amount and bring all original parts and packaging.

A Consumer Reports survey says last year only two percent of people returned their Christmas gifts. It says others either stashed the gift away, donated it, re-gifted it, or threw it out.

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