WASHINGTON (AP) _ Federal regulators fined Delta Air Lines
$115,000 today for failing to respond to customer requests for
on-time arrival data of its flights.
The Transportation Department ordered Delta to cease and desist
from further offenses and assessed it the civil penalty for
violations by several Delta Connection carriers, including Comair,
Atlantic Southeast Airlines and SkyWest Airlines.
The 20 largest passenger carriers report on-time performance to
the government and must provide on-time arrival statistics when
requested by passengers. Through September, more than 24 percent of
flights have arrived late -- the industry's worst on-time
performance since comparable data began being collected in 1995.
After receiving information that some carriers were failing to
respond to consumer requests for on-time arrival information of
flights, the agency started an investigation that involved several
hundred test calls to the reporting carriers.
The Transportation Department says its enforcement office is
continuing to investigate other carriers after imposing fines for
similar violations of $50,000 on Hawaiian Airlines and $30,000 on