22,000 Waiting For HealthCare.gov Errors To Be Fixed, Report Says

By: Associated Press News Email
By: Associated Press News Email

CBS News Copy

Roughly 22,000 Americans are waiting for the Health and Human Services Department (HHS) to fix errors in their health insurance coverage caused by HealthCare.gov glitches, but the computer program to process those 22,000 requests has yet to be built, the Washington Post reports.

The appeals were filed by people who say that HealthCare.gov -- the website that serves as the Obamacare portal for 36 states -- failed to correctly calculate the subsidies they’re eligible for, sent them into the wrong insurance program or completely denied them coverage, the Post reported after obtaining internal government data.

Those 22,000 appeals were submitted through the mail, since the computer and phone systems for filing appeals have yet to launch. The appeals were transferred to a computer system at the Centers for Medicare & Medicaid Services (CMS), but the program to process those appeals does not yet exist, unnamed sources told the Post.

CMS spokesman Aaron Albright told CBS News, “As we work to fully implement the appeals system, CMS is working directly with consumers to address concerns they have raised through this process.”

The pending appeals are largely related to HealthCare.gov glitches that are now fixed, he said, so CMS is recommending that people who had problems enrolling reset and resubmit applications on the site.

“We are also working to ensure that consumers who wish to continue with their appeal are able to do so,” Albright said.

He declined to say when the computer program to process those appeals is expected to be finished, or which contractor is working on the program. The administration recently tapped the consulting firm Accenture to replace CGI as the lead contractor responsible for HealthCare.gov’s ongoing construction.

Now that most of the front-end problems with HealthCare.gov have been resolved, the Obama administration has stepped up its efforts to encourage more people to enroll in insurance via the site. As of late January, about 3 million had enrolled in insurance plans through HealthCare.gov or one of the 14 state-based Obamacare sites.

President Obama over the weekend defended his choice to keep HHS Secretary Kathleen Sebelius on the job, even after HealthCare.gov’s disastrous launch in October.

“We hold everybody up and down the line accountable but when we’re midstream, Bill, we want to make sure that our main focus is how do we make this thing work so people are able to sign up,” the president said in an interview with Fox News’ Bill O’Reilly.

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Associated Press News Release
By CARLA K. JOHNSON

CHICAGO (AP) -- Monday's deadline for signing up for insurance under the new health care law has effectively been extended through Tuesday in case of heavy demand on the government website.

Julie Bataille, a spokeswoman for the federal agency overseeing the Obama administration's health overhaul, says the grace period is being offered to accommodate people from different time zones and to deal with potential technical problems that could result from a last-minute rush of applicants.

Monday was the deadline for Americans who wanted coverage that started on Jan. 1.

The federal HealthCare.gov system serves 36 states. Some other states have also extended enrollment deadlines slightly.


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