TALLAHASSEE, Fla. – Capital Health Plan (CHP) a local, non-profit health plan announces that its Medicare Advantage Plan is ranked number one in the nation according to “NCQA’s Health Insurance Plan Rankings 2010-2011 – Medicare” published by the National Committee for Quality Assurance (NCQA). The Medicare Advantage Plan has ranked in the top tier in past years*, but is now the first ever Florida health care plan to be ranked number one.
“We are honored to receive the number one ranking from NCQA. It is a reflection of the commitment of our local physicians and clinical staff to consistently deliver quality service,” said Dr. Nancy Van Vessem, Capital Health Plan chief medical officer. “Collaboration between Capital Health Plan, physicians and members has led to continued success measured by consistently excellent results on quality and member satisfaction scores.”
Capital Health Plan serves Tallahassee and the surrounding counties, but the plan brings the entire state of Florida attention with its achievements. The Centers for Medicare and Medicaid Services (CMS) awarded CHP with five out of five stars for its Medicare Advantage health plan. Star ratings show how well each plan performs in a particular category, ranging from 1 star, meaning "poor" quality, to 5 stars, meaning "excellent" quality. The system was designed to help patients and their families more easily make decisions regarding Medicare services.
“As the only health care plan in Florida to receive such a commendable rating, we are committed to being a leader and continually improving Medicare services and patient care,” said John Hogan, CEO of Capital Health Plan. “The rankings we received from both the Centers for Medicare and Medicaid Services and the National Committee for Quality Assurance are a testament to the dedication of our staff and medical community to excellent care for our members.”
NCQA uses HEDIS®, CAHPS® and NCQA Accreditation standards scores to calculate plan rankings. These scores reflect the results of consumer surveys and the plan’s success in prevention and treatment compared to other plans. Medicare health plans voluntarily report their scores to NCQA using data from HEDIS® and CAHPS® in categories related to access to care, overall satisfaction, prevention and treatment.
CHP’s commitment to member satisfaction shows in the outstanding results of member surveys. CHP Connect, a secure, online personal health record, helps members take control of their health. CHP Health Coaching gives members access to online web modules and 24/7 advice from health care professionals to guide them through important medical decisions. Capital Health Plan’s local member services department consistently delivers efficient, expert service.