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Do Not Call Tops List Of Consumer Complaints For March 2014

By: Commissioner Adam Putnam's Communications Office Email
By: Commissioner Adam Putnam's Communications Office Email

Tallahassee, FL – Commissioner of Agriculture Adam H. Putnam announced today the top three complaints received in March 2014 at the Florida Department of Agriculture and Consumer Services were regarding the statewide Do Not Call List, fuel and cable. The agency received 3,833 written complaints in February.

In addition, there were 32,129 calls, 813 live online chats and 505 emails requesting consumer assistance and information. The top three calls to the agency’s 1-800-HELP-FLA hotline requesting information or assistance were related to the solicitation of contributions from charities, the Do Not Call list, and motor vehicle repair.

In the past month, the department has responded to many consumer concerns and taken action against several individuals or businesses operating outside of Florida law. During the month of March, the agency:

-Registered 7,130 businesses.
-Initiated 202 investigations.
-Recovered $226,580 on behalf of Florida consumers.
-Added 16,758 telephone numbers to Florida’s Do Not Call List. Currently, there are more than 623,000 numbers on the list.

The Florida Department of Agriculture and Consumer Services is the state’s clearinghouse for consumer complaints, protection and information. The call center is staffed with trained analysts who can respond to questions about programs and regulations under the department’s purview, provide information on a wide variety of topics or direct callers to the appropriate government agency.

Consumers who believe fraud has taken place can contact the department’s consumer protection and information hotline at 1-800-HELP-FLA (435-7352) or, for Spanish speakers, 1-800-FL-AYUDA (352-9832). For more information about the Florida Department of Agriculture and Consumer Services, visit www.FreshFromFlorida.com.

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