By: Matt Horn
November 19, 2013
Here in Florida – the state unemployment website has been making it difficult for some out of work Floridians to gain access to benefits.
Jesse Panuccio – Director for the Department of Economic Opportunity says the department has been working to fix the problem. And with holiday’s right around the corner – he says call centers will continue having extended hours to better serve those needing help with the new system.
“When we hear of a problem we try to address it quickly. And again, most people are going through the system without issue,” said Panuccio. “So, we think as we roll into the holiday we think the system will continue to get better and claimants will get paid.”
The new unemployment system replaced the previous one that was around for more than 30 years.
By: Matt Horn
November 18, 2013
Delays have plagued Floridians looking to gain access to their unemployment benefits after a new system was launched in mid-October. More delays may be around the corner for those needing benefits.
With the holiday season a week away – many Floridians are still trying to get access to their unemployment benefits.
“Kids in daycare and school, you know, bills need to be paid. It’s kind of hard right now,” said Roosevelt Jackson, who has been trying to get unemployment benefits.
The new system has been plagued with glitches since it went online in mid-October. The problems have kept many out of work Floridians from receiving their benefit. During the first full weekend in December – those Floridians may experience new delays as the Department of Economic Opportunity makes more changes.
”Those individuals that are still having any issues to call the help center and get assistance. And we just want to reassure those individuals that no one will be denied any benefits due to technical issue,” said Jessica Sims, Department of Economic Opportunity.
DEO is moving its data storage to another facility in December, which cold cause new delays for benefit seekers.
State law requires the move, which was delayed because of the unemployment system launch. The move will not allow call center representatives to gain access to benefits occasionally during the move.
“The data will be physically moved all in one day and it will only be intermittent outages during that day,” said Sims.
The delays are expected to be minor compared to bigger problems faced during the launch. But impatient, unemployed Floridians trying to get benefits say the system needs to be fixed.
“It seems like it’ll work out. But, you know, it’s just taking a little longer than I thought it would,” said Jackson.
DEO says more than 500,000 claims have been filed with the new system.
The system has gone offline all together two times since its launch. Once in October and the second time earlier this month.