Who Has the Best and Worst Customer Service in Tallahassee?

By: Stephanie Salvatore; TallahasseeVoices Email
By: Stephanie Salvatore; TallahasseeVoices Email

Customer service can leave you with a headache or a smile, and a recent survey asked folks in Tallahassee to divulge who has the best and worst customer service in town.

By a landslide, Publix was voted number one in customer service, followed closely by Chick-Fil-A, Capital City Bank, Narcissus, Capital Health Plan, TMH and Starbucks on Kerry Forest Parkway.

"They're out to serve people, they do a good job and the prices are a little higher than most but it's worth it," says John Goldfarb, who says Publix has best service.

Comcast topped the list of places that offer the worst customer service in Tallahassee. Many residents couldn't agree more.

"Comcast is definitely probably worst in customer service. They're terrible when it comes to dealing with their customers and dealing with their complaints," says Tallahassee resident Jessica McAllister.

But - Folks were split on whether Tallahassee was better or worse than other cities when it comes to customer service.

"I travel throughout the country quite a bit, and I can tell you that customer service in Tallahassee compared to places up north stinks. It's not as good as you would get up north," says a resident who asked that we not use his name.

"Being in a smaller town you would think that customer service would be better because you know you don't have as many customers to deal with, and here I'm not experiencing any difference from a larger city to a smaller city," adds McAllister.

If you'd like to participate in an upcoming survey, click on the TallahasseeVoices logo on the homepage.


December 29, 2010 --

What ranks the best and worst in customer service in Tallahassee? A TallahasseeVoices survey asks that question and we have the results.

According to the latest TallahasseeVoices survey, Publix is the number one provider of customer service – by a mile, followed by Chick-Fil-A. Conversely, Comcast is the absolute worst provider of customer service – by a mile, followed by Walmart & Kmart. Publix is named 6 times more often as the best customer service provider than the next most frequently named business.Comcast is named as the worst provider of customer service 4 times more often than the second worst firm.

The highest ranked for customer service included: Publix, Chick-Fil-A, Capital City Bank, Narcissus, Capital Health Plan, Tallahassee Memorial, and Starbucks (Kerry Forest Parkway NE).

The lowest ranked for customer service included: Comcast, Walmart, Kmart, CenturyLink, Dilliards, McDonalds, Burger King, City of Tallahassee Utilities, and the Florida Legislature.


The present survey on local issues was conducted in November 2010.

593 of the 6,000 panel members responded.

Results were weighted to reflect the demographics of the 90%+ local
residents who have access to the internet at home, work, or school.

If you would like to become a participant, click on the left side of the logo on the WCTV.tv homepage.

To view the full survey, click on the link above.

Comments are posted from viewers like you and do not always reflect the views of this station.
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