Your Own Utilities Offers Customers Winter Bill Payment Option
Program will provide utility payment flexibility - Given the cold weather and positive response from last year's Winter Relief Assistance Program, the City of Tallahassee has reinstituted the one-time utility payment option for City utility customers. The alternative payment program, known as WRAP, is designed to ease the financial burden resulting from higher than normal energy use during the extreme weather.
The program allows all residential City and non-demand small business utility customers to carry over up to 25 percent of their utility bill, dated between Dec. 21 and Jan. 31, to the following month's bill, when usage will likely be less. To request the carryover option, customers must contact Your Own Utilities at 891-4YOU (4968).
The carryover will be clearly identified as a separate line item on the next month's bill. The City will work with customers on an individual basis. This payment option can only be made one time per account. Non-demand small business customers can refer to their utility bill to determine their rate class, indicated as "GS" (refers to "General Service" commercial customers).
"This program was very well received last year, so we want to extend it to our customers once again given the severe weather we've experienced," said Mayor John Marks. "The one-time payment option provides additional flexibility in managing seasonal fluctuations in home energy costs."
The City continues to encourage utility customers to use energy wisely and take advantage of Energy Smart Plus (e+) programs to help save energy, water and money. Your Own Utilities offers a wide range of e+ programs, including free energy audits, energy retrofit grants, natural gas and Energy Star appliance rebates, ceiling insulation grants, solar net metering and low-interest energy efficiency loans.
In addition to the Winter Relief Assistance Program, qualifying low-income and disabled customers in need can receive utility bill payment assistance through the City's Project Share initiative and Good Neighbor Program, which also provides weatherization and efficiency measures such as heating and air conditioning system retrofits, free ceiling insulation and water leak repair. Both programs are administered locally through the Capital Area Community Action Agency (CACAA) through a screening process. Citizens may contact CACAA at 222-2043.
For more information on the Winter Relief Assistance Program, energy efficiency and other e+ programs, contact Your Own Utilities at 891-4YOU (4968) or visit online at Talgov.com/YOU.