Citizens to Receive Water/Sewer Protection Plan Solicitation Letter

By: City of Valdosta Press Release
By: City of Valdosta Press Release

Citizens to Receive Water/Sewer Protection Plan Solicitation Letter in Coming Weeks

The City of Valdosta would like to inform local homeowners of a New Jersey-based company who will be mailing solicitation letters to them in the coming weeks.

American Water Resources (AWR) is a private company who offers its customers a protection plan for unexpected water and sewer line repairs. AWR is neither affiliated nor sponsored by the City of Valdosta.

“Homeowners whose properties connect to the City of Valdosta water and sewer pipes are responsible for necessary utility pipe repairs that occur on the homeowner’s property,” said Henry Hicks, City of Valdosta Director of Utilities. “The City of Valdosta maintains all water mains and services in the street right-of-ways up to individual water meters. However, pipes that are broken after the meter or inside the building must be repaired by the property owner or a plumber hired by the property owner.”

While pipe repairs may be expensive, Hicks said there are some warning signs that homeowners should heed that may prevent extensive damage to personal property. In addition to higher-than-normal seasonal water bills, inconsistent water levels in toilet bowls, slow draining sinks, tubs and showers, an increase in rodent or pest population, unusual sounds or smells, or water damage around the home’s foundation are all warning signs that should prompt the homeowner to have the pipes inspected.

The AWR letter that homeowners will receive as early as next week—which may also be followed by some unsolicited telephone calls—will explain that normal wear and tear can cause water line leaks and sewer line blockages, and repairs to such damage are not typically covered by homeowner’s insurance policies. Citizens should check with their homeowner’s insurance policies to verify whether or not these repairs are covered. If renters should happen to unintentionally receive the letter, they should consult with their property owners/management, as well, about any service line responsibilities prior to enrolling.

However, all decisions to participate in the AWR services are voluntary and are not endorsed by the City of Valdosta. As always, citizens should thoroughly examine unsolicited information provided to them before making costly decisions.

The City of Valdosta wants to again remind citizens to check their plumbing fixtures and irrigation systems during “Fix a Leak Week” to be sure they are working efficiently. Citizens are encouraged to visit the Environmental Protection Agency website at for helpful indoor and outdoor water conservation tips for their homes. For more information, call the city’s Public Information Office at (229) 259-3548.

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