The attorney general was in court Tuesday seeking an order compelling AT&T to refund millions owed customers who have been incorrectly charged. The attorney general says the long distant giant has been refusing to refund the over charges unless customers sign up for AT&T service.
The hearing came to a standstill when AT&T tried to keep confidential a script used by sales representatives. The attorney general says AT&T intentionally engaged in fraudulent and misleading conduct by refusing to refund customers money unless they signed up for long distance service.
The company countered that it discovered the billing problem that incorrectly sent bills to a million people, customers, and that the problem was being fixed.
Three consumers testified they got bills they didn’t owe and had trouble getting their money back. Orlando musician Deborah Dansby Wels called her conversation comical.
Then the case came to a standstill when a former AT&T sales rep was about to testify about a document the company wants kept secret.
Jennifer Sierzanga’s finally did testify and says her job was threatened if she was too helpful to customers.
The hearing resumes Wednesday when the judge will rule whether AT&T can keep the call script secret. A ruling on whether AT&T must refund the money could without delay could also come tomorrow. The full case alleging fraud is expected to last for months.