DCF’s Jefferson County Service Center To Close

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Press Release: Department of Children and Families

Monticello, Fla. – The Department of Children and Families (DCF) on September 27 will permanently close the ACCESS service center in Monticello, Jefferson County. Since implementing a number of changes making it easier for people to apply for benefits online, DCF has assisted an average of 12 people each day at this location.

The majority of area residents seeking assistance apply from a home computer or from one of our ACCESS community partners instead of using the resources available at the service center. DCF will have an employee available each Monday from 9:00 a.m. to 4:30 p.m. at the Public Library in Monticello for clients who need assistance submitting an application.

The closure, which is expected to produce a savings of more than $38,000 next year, is part of a statewide effort to reduce the amount of leased office space, saving taxpayer dollars through increased telecommuting and community partnerships. DCF has saved $4.5 million over the last two fiscal years by training employees to telework and reducing leased office space.

DCF determines eligibility for federal public assistance benefits, including Medicaid, food and cash assistance. More than 95 percent of public benefits recipients apply online at www.myflorida.com/accessflorida. Clients do not need to come in to the office in order to receive their benefits. Residents who need assistance applying or access to a computer can also go to one of our nearby local community partners. Information on these partners and their locations can be found at http://www.dcf.state.fl.us/access/CPSLookup/search.aspx.

To find out information about a current case, clients can log onto the My ACCESS Account to reapply, submit changes and verifications, and get notices and updates from any computer at http://www.myflorida.com/accessflorida/. Clients can also call the Customer Call Center at (866) 762-2237.

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