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Zoom outage affects Tallahassee campuses on 1st day of class

(WCTV)
Published: Aug. 24, 2020 at 10:26 AM EDT
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TALLAHASSEE, Fla. (WCTV) - Florida State University, Florida A&M University and Tallahassee Community College all felt the effects of a mass Zoom outage Monday morning. The video communication app’s blackout disrupted the first day of classes for all of the higher education institutions.

Students and faculty at Florida State University began reporting issues with Zoom around 9 a.m.

The situation escalated to such a degree that TCC announced that students will not be punished for missing assignments on the first day of classes, specifically citing issues with Canvas, a course management system for universities.

FAMU sent an IT advisory saying it was aware of users experiencing issues with Zoom; however, a spokesperson says they did not know of any classes being canceled because of the issue.

“At FAMU there’s a policy that you have to have your attendance taken that first week of class or your financial aid won’t be approved or won’t go through. So that’s one thing about taking classes on Zoom, is you want to get that attendance, and it’s not always possible sometimes with the technology issues,” said Deja Bailey.

Bailey’s friend, Kayla Thomas, missed a class due to technology issues.

However, both said they believe the issues were likely confined to the first day of classes.

Zoom released the following statement Monday morning:

“We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. We are currently investigating and will provide updates as we have them.”

The mass outages with Zoom have exacerbated an already complicated situation at universities across the United States, as students and faculty adjust to online classes and ever-changing schedules.

At around 12:45 p.m., Zoom announced it had restored service to most of its users.

Tori Simms, a TCC sophomore, made a special trip to campus after she was unable to get into a class; she says she was concerned about her attendance affecting her financial aid.

“I was sitting in the lobby for like over 30 minutes and the teacher never signed me in, so I came to school today to see what was the issue? And they said it’s just regular trouble that they have on the first day,” said Simms.

Another TCC student, Lucas Aun, missed his first-ever college class at 9:30 a.m. due to the technical issues.

“Kinda started to panic a little bit, but then I found out that it wasn’t working for anyone, so I just e-mailed my teacher,” said Aun.

A TCC spokesperson told WCTV faculty will be reaching out individually to students having Canva issues.

Copyright 2020 WCTV. All rights reserved.

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