UPDATE: TMH announces computer systems fully restored

UPDATE at 4:00 P.M. on February 15, 2023: Tallahassee Memorial HealthCare says that it has fully restored its computer systems and has returned to standard operations at all locations.

The press release can be found below:

Tallahassee Memorial HealthCare (TMH) is happy to share with our community that we have fully restored our computer systems and returned to standard operations at all locations.
Specifically, we have transitioned back to electronic medical records and are no longer using paper documentation. More importantly, TMH, which cares for the vast majority of emergent patients in Leon and surrounding counties, is no longer diverting Emergency Medical Services patients and has resumed providing the highest levels of trauma, stroke and heart care in our region. We will also begin scheduling non-emergency surgeries and outpatient procedures, which had been postponed during the downtime.
While we have returned to standard operations, we’d be remiss not to expect hurdles. We are a 772-bed hospital and a regional healthcare system with nearly 6,000 colleagues. Our systems and processes are vast and intricate, and we’ve brought them online strategically and securely to ensure the best possible care for our patients. We apologize for any delays our patients may experience as we work through any issues that may arise. Outpatients with questions about their care should call their provider’s office. Inpatients should coordinate directly with their care teams and our Patient Experience Department.
We take seriously our commitment to our community and understand the past 13 days have presented challenges for our colleagues and patients. Through it all, our focus has been providing excellent patient care while restoring our computer systems as securely and quickly as possible. We thank our patients and our community for your support, flexibility and patience. We especially want to thank our healthcare partners, including HCA Florida Capital Hospital.
We also continue to be incredibly grateful to our colleagues. They have come together, as they have during the height of the COVID-19 pandemic, hurricanes and other challenges we’ve faced in TMH’s 75-year history, in heroic ways to ensure our patients receive safe, high-quality and compassionate care.
We continue to work with law enforcement and state and federal agencies to manage the investigation and recovery from this event.
Tallahassee Memorial Healthcare

TALLAHASSEE, Fla. (WCTV) - A week after a cybersecurity incident forced Tallahassee Memorial Healthcare offline, the hospital says it is making “significant progress” in returning to normal.

In a 4 p.m. update Thursday, the hospital said a team continues to work “nonstop to bring systems back online safely as soon as possible.”

Tallahassee Memorial HealthCare (TMH) has continued to make progress the past few days addressing an IT security event that occurred the night of Thursday, Feb. 2.
We are now working toward bringing impacted systems back online. As is customary with events of this nature, it will take some time to return to normal operations. While we cannot share a definitive timeline, we are making significant progress and working nonstop to bring systems back online safely as soon as possible.
As we refine our downtime procedures, which include using paper documentation, we are also now able to increase our patient volume to carry a greater share of our community’s healthcare needs. We began taking more EMS patients Wednesday, Feb. 8 and will continue to gradually increase volume as our processes become more streamlined and efficient. We continue daily communication with our healthcare and EMS partners to coordinate care for our community, and we thank them for their assistance.
We also want to thank our colleagues, who have been the source of many creative solutions to extraordinary challenges. Through it all, they have remained focused on providing safe, patient-centered care.
We continue to work with appropriate law enforcement and state and federal agencies to manage the investigation and recovery from this event. We will continue to provide updates, bearing in mind that, given the ongoing nature of the investigation and law enforcement’s involvement, we are limited in the amount of detail we can share.
Updates will continue to be posted on TMH.ORG and our social media channels.
TMH Statement

This comes after WCTV posed more than a dozen questions to the TMH communications team, ranging from patient care to employee PTO policy.

As of this article, TMH has not answered those questions, citing the ongoing investigation.