Cellular networks experiencing problems calling landlines, including 911

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By:Erin Lisch
January 9, 2017

TALLAHASSEE, Fla.- It can be frustrating to make a phone call and not have any one pick up. However, it can be down-right scary if it's in a life or death situation.

On Monday, people trying to call 911 in Leon County weren't being sent directly to the emergency call center starting at 12:40 p.m. The issue was resolved by 4:30 p.m.

When an emergency happens, you're taught to call 911.

On Monday, some dialing those three digits we’re left wondering if anyone would answer at the Consolidated Dispatch Agency.

Director of the CDA Dee Crumpler said, "It's actually taking about a minute and ten seconds for the switch to transfer to the CDA."

But not because of internal issues at the Leon County Emergency Management

Director of Leon County Emergency Management Kevin Peters said, "This, of course, is an external issue. It's with the cell phone carriers."

A routing issue was responsible for the 70 second call delay. It took Verizon four hours to fix.

"They're having a network issue that's not allowing them to directly connect through. It's using alternate routing which is delaying the delivery of calls to the system,” said Peters.

Last year alone, at the 911 call center. they answered 533,000 calls, begging the question how many people were affected by this routing issue.

"It could be several hundred within the last hour or two. We're at three or four hours since this happened," said Crumpler

The CDA is asking for a reverse audit of those 911 calls that never went through hoping no one was put in danger since every second counts in an emergency.

The Consolidated Dispatch Agency will put together an after action report together to see how they can help the carriers prevent this from happening again.

Leon County Emergency Management says if you have an issue like the one Monday, just stay on the line and your call will make it through to the CDA.

By: Julie Montanaro
January 9, 2017

The head of Leon County's Consolidated Dispatch Agency says a routing problem - impacting 911 calls - has been fixed.

Some cellular callers who dialed 911 had to wait more than a minute for an answer, CDA Director Dee Crumpler said.

Crumpler says Leon County's 911 system was working properly, but a routing issue at Verizon caused the delay.

Crumpler says the CDA first noticed the problem at 12:30 Monday afternoon, and worked with network carriers all afternoon to try to fix it.

The Leon County Sheriff's Office sent out a notice earlier this afternoon urging folks dialing 911 to stay on the line.

Crumpler says now that Verizon has fixed the problem, the CDA will do an audit and try to call back everyone who called 911 in Leon County this afternoon.

By: WCTV Eyewitness News
January 9, 2017

TALLAHASSEE, Fla. (WCTV) -- The Leon County Sheriff's Office reports that certain cellular networks are experiencing problems calling landline phones, including the 911 system.

LCSO says once callers dial 911, it sounds like the call is not connected, however, it is connecting and an operator is being notified of the incoming call.

LCSO says the 911 system is functioning properly and if you dial 911, please stay on the line and do not hang up.

It is not clear which cellular networks are affected or what the cause of the issue is.

We will bring you more information as it becomes available.

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