City to test out Starmetro ridesharing pilot program

Published: Feb. 28, 2018 at 6:25 PM EST
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By: Mariel Carbone | WCTV Eyewitness News

February 28, 2018

TALLAHASSEE, Fla. (WCTV) -- The City of Tallahassee will move forward to test out a new ride-sharing program aimed for the elderly and those with disabilities.

On Wednesday, the commission approved the Starmetro Rideshare Pilot Program, which deals specifically with dial-a-ride users.

Dial-a-ride is a service which those with disabilities can call and schedule a ride with curb to curb transportation. Currently, users must call at least 24 hours in advance to schedule a ride.

However, under the pilot program, users can call and request a ride immediately.

Users would call the same dial-a-ride call service, which would then facilitate a ridesharing service like Uber or Lyft to pick up the user within 30 minutes, reducing wait time and allowing more flexibility for the user's changing schedule.

"It improves the customer experience and frankly, it's must more consistent with how people live their everyday lives. Many of us don't know what we're doing 24 hours out from when we have to do it, and the same is true for our seniors," said Mayor Andrew Gillum.

Under the pilot program, roughly 100 frequent users will be selected to test out the program. That'll start some time in April. Then, at the end of the year city staff will evaluate the program and determine how to move forward.